Furniture Bazaar, 9 Enterprise Way, Rockingham

Reviews

• Dean Mccormack

  12.08.2018
  ★ ☆ ☆ ☆ ☆
  Purchased a new couch at the end of last year.
  After 2 months of battling with pilling, creasing, sagging and endless stains from something as small as a drop of water, damp cleaning cloth and even the supplied cleaning spray I decided to contact the extended warranty accidental cover company and get details for an approved technician to come clean the couch and get scotch guard applied. Within days the couch looked years old again so decided to contact the store and lodge a complaint for the poor quality of the fabric and foam used in the couch. Dealing with their customer care currently and all they can offer is to take the couch for 7-10 business days to repair the sagging foam and failing arm rest. Taking no responsibility for the cheap and nasty fabric that it is covered with and even going to the extent of saying getting it professionally cleaned voids your warranty. The people in the store are lovely to deal with, sadly their customer care are rude and quite often hang up the phone when you do not accept their poor offer to do a sub par repair.

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